Questions You Should Ask a Towing Company 

If you need a tow, chances are you’ve been in an accident or have broken down. Both these situations are challenging at the best of times, especially if it’s the first time you’ve been through it. Knowing who to call and what to ask can alleviate some of the pressure you might feel when your car is blocking the road, or you’re worried about how much having your car towed will cost.

Here are 6 questions you should ask a towing company.

How Soon Can You Get Here?

The first and most important question you should always ask a towing company is how soon they can get to your location. This is especially important at night or if your vehicle is blocking traffic. Make sure you know the name of the towing company you have called (or your insurer has called)  in case another company shows up at the scene. Some insurers will only cover the fees if you are towed by their preferred provider. A reputable towing company will usually call you when they are close by. 

traffic accident

What Is the Total Cost?

Even if your insurance covers the cost of towing, it’s important to ask what the TOTAL cost will be. Some providers will add on taxes and surcharges for various extra services like dropping the car off at a specific location. Don’t sign anything until you have seen the price in writing!

Where Will You Take My Car?

In most cases, a towing company will take your car to your insurer’s preferred mechanic, a mechanic of your choice or another location that you specify. If you don’t know where you want your vehicle taken or who your insurer’s preferred mechanic is, most tow truck companies will store your vehicle in their yard for a charge. 

towing company perth

Can You Give Me a Lift?

Usually the answer to this is yes, but sometimes there are exceptions. If you need a lift, check in advance whether it is ok for you to ride in the tow truck. Generally only two passengers can be accommodated. 

Do You Have Experience Towing My Type of Vehicle?

If your vehicle has special towing requirements (or you need a boat or machinery towed), it’s important the towing company you use has experience towing similar vehicles. Don’t be afraid to ask about their level of experience and browse their online reviews if you have time. 

towing company boat

Will You Deal With My Insurance Company Directly?

The answer to this should always be yes. And if it’s not, consider going elsewhere. Having an accident or breaking down is stressful enough without having to deal with insurance on top of everything else. Performance Towing bills your insurer direct, so you won’t have any upfront out of pocket expenses.